Prime Storage - Williamsburg

Sara Otey-West

They have a good customer service team if you need to get ahold of them or get something taken care of. However, when i pulled my stuffed out of the units i had rented after only being in there 4 months there was so much mold and mildew on my furniture that i had to throw things out because they was unusable. and read the contract carefully because it has clauses in there where it does not hold the owner liable and the insurance that they make you take out does not cover damage from mold and mildew. the climate controlled units are not climate controlled at all.

Yolanda Geolingo

I recently relocated from Washington State to Williamsburg, Virginia, and while I was waiting for my new home to be completed, I needed a safe and reliable storage solution for my household items that were shipped ahead of my move. I was able to easily navigate the company’s website and quickly find exactly what I needed. The online reservation process was straightforward and user-friendly, which made securing a storage unit simple and stress-free. Upon arriving at the facility, I was warmly greeted, and completing the final steps of the process was smooth and efficient. The staff was professional, welcoming, and extremely customer-service oriented. Even when I later contacted them to let them know I would be moving all of my belongings out of storage, the experience remained seamless and hassle-free. They took the time to clearly explain the procedures for entering and exiting the storage facility, as well as the steps required to properly clear out my unit. I truly appreciated their guidance, patience, and attention to detail throughout the entire process. Thank you very much for making what could have been a stressful situation such an easy and positive experience.

Lori Jordan

Prime Storage has been great to work with. Both gentlemen in the office took the time to explain everything we needed to do to get a replacement key and what documents we would need in order to facilitate our storage needs. Very kind folks work there. Thank you for all your help.

Stephanie Hall

Good experience! They had a special going on and was easy process to get in and then be done once we didn’t need the storage anymore. Communication from the office was good too!

Christopher Balch

Duane was very informative and polite and answered all my questions and concerns very professionally and with no hesitation. The facility was very clean and I had a wonderful experience. I will strongly recommend prime storage to anyone in need of storage acomidations. 10 out of 10👌🏽