Public Storage - Irving - 1212 E Airport Freeway

RoofingGroup

We’ve outgrown our warehouse and needed some extra storage for the next 6 months. Everett gave us a few solid options and helped us find a unit that works perfectly for what we need. Super helpful experience

Natalie Burns

After using this storage unit for over a year, I decided to delete my previous positive review and post a newer, more accurate one. This is not something I wanted to do, but after calling this location 5 separate times in the last week alone, as well as using the online chat feature and calling the "customer service line" I felt like I had no other choice. ​I have not been able to get a hold of anyone regardless of the time of day I call or how many voicemails I leave. When you go to the location, there's also no one in the office. It's very frustrating to attempt to resolve situations all on your own as the customer. I hope this at least reaches someone before the end of the month. I'm pretty disappointed. I was actually excited to use this location after the changes they made and the poor service at a competing facility, but it's gone kind of sour now. ​Another problem: if the payment system states that the rent is one price and that price is paid, I do not expect to receive numerous emails and texts about having to pay a "difference" to make up for an error that was not my doing. Especially when I am apparently unable to speak with anyone in the office about the issue.

Marcus Salazar

This place is a joke. My storage unit is in the back of the facility. There is absolutely ZERO SECURITY in the (M) Row. The gate is old and manual with a chain so it never closes or gets locked. Plus, the camera that's back there is facing towards space. Try getting an appointment with the staff, that's a joke. An appointment? Try and get your information changed....... Won't happen. Stay far away from this particular storage facility. Manager, this was a man, never showed for our appointment.

Steven Palla

The staff here is very friendly and very helpful. Gates and codes all work. Elevator has been solid for the last year

Supplement Group

Quick and easy rental process, convenient online payments, and a clean facility in a safe area. I was happy with the indoor storage option, and Everett was very helpful throughout the process. Highly recommend.