Public Storage - Fort Worth - 8251 N Beach St

Chris Henderson

​Do not store anything you value at this facility. I found out the hard way that this location has a severe, building-wide rodent infestation that management is fully aware of but fails to disclose to renters until it is too late. ​I opened my climate-controlled unit on February 1st for the first time in a while to an absolute nightmare. My home appliances, precision industrial machinery, and priceless family heirlooms were destroyed. There were chew marks and biological waste everywhere. As someone who is immuno-compromised, I had to throw out everything due to the sheer volume of filth. It is clear this is a deep-seated issue that has been ignored for a long time. ​When I confronted the supervisor, she admitted the rodents are a "known issue" on the ground floor and even suggested I move to the 2nd floor because she "hadn't seen them up there yet." If management knows the building is compromised, they should not be renting units. ​Instead of helping, the staff was hostile. I had to involve my partner and initiate a call to corporate before the situation de-escalated. During my move-out, the supervisor even manually closed the bay doors on me, forcing me to work in the dark. ​I have filed reports with City of Fort Worth Code Compliance (Case #26-00071376) and the Health Department. This company is trying to hide behind a $250 insurance cap, but no amount of fine print excuses renting out a known biohazard. Stay far away from this location and their insurance partner. ​UPDATE: Code enforcement has since opened an investigation after finding evidence of an infestation. This facility knows about the problem and has not contacted those affected.

Tiffany Wells

These people do not care about their customers. I’m out of state, unable to make to the facility due to car accident. I explained it to the property manager when I spoke with her. I log on today and there’s a charge for a new lock. Like why would you cut a customers lock when you know they are out of state? It’s so frustrating to be injured and not be able to do anything about it I also inquired about a lesser rental rate. I was told it could not be decreased but I could move out of my current unit into another available unit to get a cheaper price. Basically, play musical storage units. Also they will retaliate and try to send your unit to auction sooner if you complain. It’s best to steer clear of this company if you value your property. I don’t understand why you can’t offer your customers that keep your property full the same rates as new renters. If you go to their corporate site, the reviews are not that great. I have never encountered a company such as this one. Their business model is horrible!

syed ahmed

Was doing some shopping around and Allee helped me with some questions I had and what size I may need when I plan to store later. Had a great attitude the moment I walked in. Property was pretty clean when she took me on property to see what would work best. Great customer service.

Alex

I would give zero stars if I could. While our stuff was in there there was a string of break-ins that they didn’t bother telling us about. When we went to get our stuff to move into our new house, Half of our stuff was gone. Including all my very expensive tools. We went to tell the woman in the front office that we were missing stuff at which point she told us yeah there was a string of break-ins not too long. They just told us to fill out a form. I think her name was Celeste. She was very rude and disrespectful to my wife and I. And basically was blaming us for stuff getting stolen out of the storage unit. The storage unit was locked but they’re claiming to not be responsible for anything stolen. Even from break ins. If you guys aren’t responsible for securing our stuff then what is the point of storing it there? Do not leave your stuff here to find a better storage unit. One that actually believes in security. When were your stuff won’t get stolen. What a terrible business.

Calvin McNac

Celeste is a very awesome person and helped all my need at the storage