422 Spacemall Self Storage

Desiree V

Cindy, the owner, is super nice and flexible. Over the 5+ years we've been here, I have no problems working with her. The indoor storage and outdoor storage, however, leaves a bit to be desired. We had an indoor unit for a while. It's based in an old flag factory - which is super cool. But the elevators are old and seem like a safety hazard. Especially the outside freight elevator. If not done properly, the freight elevator can get locked, with no way to open it. My fear was my child would wonder in and he would be locked inside. Also if the building lost power, and your stuff was inside, there was no way for Cindy to open the elevator for you to retrieve your stuff. It was this incident that spurred me to move our indoor location. The outdoor location was where we parked our RV. The price was very reasonable and Space Mall was the only location in the area that could accommodate us. We loved parking in the first lot with the black top, but when we upgraded our RV to something slightly bigger, we were moved to the side gravel lot. And this is when the trouble began. This lot seems to be dual purposed and I'm not sure Cindy has full control over what happens here. We came back several times to find our spot was taken by either someone else or junk cars. Cindy always found us a spot but the fact it happened several times was frustrating, especially as we tended to come back when it was A) raining or B) after hours. With Space Mall's approval, we put a cone and a chain across our spot so people knew that the spot was not just an empty spot - someone was renting it. We came back several times to find those moved as well. I recently came back to my spot to find the person next to me ran over the concrete poll/chain and cone which were inside the lines of my spot. They didn't report this to the office and I had to find out by showing up. I'm glad my RV was not in the spot because they would have hit my vehicle. Would I rent here again? Maybe if it's my only option. It wouldn't be my first choice, unless they cleaned up the gravel lot. My son calls it the Junk Yard and every time we came there wanted to know why we were parking our RV in a junk yard.

H B

Every single month they charge my account the incorrect amount. You would think it would be a simple fix, but apparently not. Many times when they say they will fix it and refund the difference, they don't. Now they are not answering the phone or returning messages. Find some place else. They are not professional.

Jamey Humphry

Update to my initial review 6/3/2022 - Thank you Cindy for reaching out and making things right. We were able to find a space that worked well for our RV and Cindy was very fast in turning the contract around. Appreciate your contacting us and helping to get us in. Here's my very strange experience with 422 Space Mall - I stopped in on April 8th 2022 to ask about renting a spot to store an RV. We walked out and selected a spot, gave my contact information, and they agreed to email a contract and we would settle everything from there over the phone as we we're leaving on a trip with the camper. The contract never came through so I messaged to validate the address - no response. Multiple phone messages - no response. Finally was able to contact them Monday 5/1 to which they apologized and said they were going to confirm the space and get back to me that morning - no response. Called back the next day - no response. Would have been nice to store our vehicle there though found a place just down the road with great customer service. I should have started there I would have saved a bunch of time.

Eliu Cornielle

I recommend this place! Their prices are reasonable and the service is Excellent. We have access to our storage space 24/7. I was having trouble parking my RV on my assigned spot and Cindy was extremely accommodating and gave me a new space as soon as she had the opportunity!

Joy M

Nice affordable rates BUT after closing my account with this place, I was told I would receive my rent back for the month since it was done on the 5th. I've called 3x and was told they would "look into it and get back to me". That was 3 days ago and not a word since. So if you don't mind not getting your rent back, or even on a pro-rated basis like other storage places, then by all means, rent here.