Extra Space Storage - 7242 - Springfield - 1st St

Karen Dixon

So this was my first time ever renting a storage unit, and the office manager Brittany made it a wonderful experience! She explained everything very clearly, she was very transparent about the pricing, and answered everything that I asked. Very personable, and put me at ease about the whole thing. Definitely glad that I scraped up enough money to put my shit there LOL

Bobbi Groeber

Same day service! The online rental process was completed within minutes! Went right in, opened the door, found the lock and keys inside, moved in and locked it up! All done within a few hours! My only negative to this experience was that the snow was not cleared at the side doors or the docking stations. However, we did find one of the back doors with snow removed. Other than that, the process was very smooth! Thank you,

Cindy Brunton

The staff at Extra Space Storage in Springfield, Ohio, have always been very helpful whenever I’ve needed anything. Their customer service is top notch. They are prompt in getting back with me and assisting with any questions or issues I may have. I love the climate controlled storage units. I highly recommend Extra Space Storage for all your storage needs.

Leonard Carney

I can’t say enough good things about my experience with Extra Space Storage on 1st St. in Springfield, OH. I’ve actually been there twice now, and both times, I left feeling like I made the right choice , not just because the place is clean and the prices are reasonable (though they absolutely are), but because of the people who work there. On my first visit, I went in just to check out a unit. DJ, the assistant manager, was the one who showed me around. From the moment we started talking, I could tell customer service was absolutely his thing. He didn’t just rattle off facts or rush me through the process. DJ took his time, explained everything clearly, and made me feel totally at ease, like I wasn’t just another person coming through the door. Sometimes you can tell when someone cares about their job, and, more importantly, cares about the people they’re helping. That’s exactly what I got from DJ. I felt listened to and respected the entire time. When I came back to actually rent the unit, Britney the manager helped me. Britney has this amazing way of making you feel right at home. She didn’t just handle my paperwork; she asked questions, made conversation, and really connected with me as a person. She made it clear my business mattered, and, honestly, those small gestures matter just as much as a good deal or a spotless facility. The process felt easy, and I walked away feeling confident that my stuff was not just safe, but valued. Sure, every storage place will promise climate control and good prices and security. But being able to trust the people you’re doing business with? That’s rare. At Extra Space Storage on 1st St., it feels like you’re more than just a number. Both DJ and Britney go out of their way to make a personal connection. and that’s what truly sets this place apart. If you want a storage facility that’s as big on customer care as it is on value and cleanliness, this is the spot. I highly recommend it, and I think you’ll leave feeling just as good about your decision as I did.

James Evans

Very satisfied with the 10x10 unit I rented. The staff was very polite and friendly. Place had moving carts to help me move my things.