Extra Space Storage - 4246 - Denver - NC 150 Hwy

Makenzee Bethancourt

First off…I genuinely avoid leaving bad reviews. However, with the current state of our economy and how important finances are…I would rather give clients a heads up. To jump right in, our bill has been increased by 50% on 2 occasions at the flip of a switch without warning. I personally have the app and consistently check my email. With that being said, no notifications were received. On the first occasion, I spoke with a manager and they were incredibly kind. They were able to get the rate back down to the originally contracted rate and we were all set. However, I just received a notification of a $77.00 charge to my account. Went to check the app and long and behold my rate went from $35.00 to $77.00 over night. I called the location to inquire and was told that this is common. ExtraSpace Storage raises prices about every 3 to 6 months. I asked why it’s over a 50% increase when typically companies will implement CPI’s between 3%-10% max? They unfortunately didn’t have an answer. This is honestly shady and greedy in my opinion for a company to do this to their consumers. I tried giving the benefit of the doubt the first time around but this second time was even more of an increase and was implemented the same way…under the radar. Id like to note that the on site staff have always been so kind and professional. The facility stays pretty clean as well. It would be an all around great place if they didn’t price gouge their consumers this way. I hope this helps anyone looking to lease here.

Eric Charles

The facility is spotless, but more importantly, Courtney and the team are fantastic at helping you set up your storage if need be on site or help you with anything you need. Courtney herself is super friendly and very helpful. I love this place.

Jrought13

Management is very nice and the facility is always very well taken care of. From the bathrooms to the garage everything’s always in tip top shape. Getting a new unit was a very easy process, took about 10 minutes to setup and past that it’s been smooth ever since. Would highly recommend to anyone looking for an extra storage

Sherryann Douglas

Rent doubled and I was told it depends on the market. I am thankful they increased the rate or I would have kept the storage space longer. It incentivized me to leave. A couple other things that bothered me about this location is not having the ability to use my own locks! You spend money on their locks but you can’t use them once you move out. Plus, they don’t prorate. Based on my experience, I wouldn’t use them again.

Diane D

Extra Space Storage has been great! We used them for our personal storage and for our goddaughter, she stored her items while she was home for the summer from the university. Very reasonable!