Extra Space Storage - 3214 - Nashua - Spit Brook Rd

Rowan Prentiss

I'll start with the positive: their late fee policy is incredibly fair. I was a month late on my payment and was only charged a flat $20 late fee, which was a huge relief. I really appreciate their lenient approach. However, the reason for my 2-star rating is a significant issue with the unit itself. There are sharp screws sticking out from the base of the interior walls. When I reported this, management told me it was 'standard' and that all the units are like that. Frankly, it doesn't matter if it's standard; it's a hazard. Customers shouldn't have to strategically work around sharp objects that could easily damage their furniture, boxes, or other fragile belongings. While I'm glad I noticed them before anything was damaged, the principle of the matter is what's unacceptable. The facility is otherwise nice and the staff is helpful, but this major flaw is why I can't give a higher rating.

Kristina Wells

I've rented my unit for over a year I've never had an issue, I've always felt safe with security gates and cameras my belongings are always clean and just as I left them! I trust this place 100% 😁 Every time I call or go there I see/ speak to nick he's absolutely the best! He has a great heart, and amazing customer service he always helps me with any questions or concerns. I can't thank him enough for always being a great human and being kind to me every single time I call or visit! Thank you again extra space storage and nick for everything!

Nadia Safar

This storage company was not honest with us. I was on the phone with the employee who understood that I was welling to pay certain amount of money and she totally understood, so she kept working with me until she explained that if I signed a four month lease I will get a good deal which will continue the same as long I do the four months. So I agreed. And two days ago I received email that the payment is going to double. All was just lies.

I’m Just Saiyan

Nick was very helpful and super nice came from another site to help me !! Building and hallways were clean!! Great service!!!

lori jagger

Rating sb 0. Don’t be fooled by low introductory or promotional rates. This owner grossly overcharges. We rented here and learned this was a bad selection for our belongings. We’ve rented a storage unit from ExtraSpace since 2019. Since then, our rental fee has increased 123%. We had a 10x30 size unit and was paying $590 a month before we left. We talked to the office about being competitive and reasonable with the rent fee. Even the clerk was surprised by the fee we were being charged ($590 per month). BUT he said the fee was competitive. I had already done research in the area and found were NOT competitive. They were excessively charging us 100 % over the rate of their competitors. The office clerk was kind. He said he had authority to reduce the fee by $30. I told him that was I sufficient and I wanted a competitive rate. He said that was all he could offer. I then asked to speak with the owner/manager of the facility. He said he would speak with them. He later told us the owner agreed to an additional $20 reduction. Again, we responded that a $50 temporary reduced rate was insufficient. On top of the exorbitant fee we were paying, a water leak had developed in our unit At some point, in May 2024 we received a phone call that the lock on our unit had to be cut off so that the leak could be fixed. We were told that none of our belonging had been damaged. We were out of the area and could not check on anything until Aug 2024. When we returned to check our belongings, we found that the report of no damage was a baldfaced lie. There was substantial water damage. Several boxes had obvious signs of water damage. Most boxes sitting on the floor were moldy and the contents were water damaged, the unit smelled of mildew. We had to throw away many of our belongings bc the damage was unrecoverable. We inform the office of the damage and they said that is why we have insurance. We located a storage facility in the same neighborhood that had a temperature controlled, indoor unit for 1/2 the price we were paying. It was a no brainer to move. While moving our items we came across others moving out of Extra Storage to another facility as well bc of overcharging. While moving our items, We received notice that another water leak had occurred in another building. No doubt, more water damage for some other poor souls that are overpaying.