Extra Space Storage - 2024 - Henderson - Amigo St

Chantal Chandler

GREAT customer service and a GREAT facility. Facility: I was one of the first to move in and I have had a great experience. The place is new, clean, and well-kept. Prices: The introductory prices were a AMAZING, now prices are reflecting the current market rate and are STILL LOWER than other storage companies. Saftey: There are key pads upon entering the main gate, the door to the building, AND the elevators. This makes me feel safe when I am on property in the day or night. Overall: I recommend this Extra Space Storage location to ANYONE & EVERYONE, because it is an all around great place to store your items. Special Attention: Special attention to the manager, Lauren, and the assistant manager, Bobby Win. They are both nice people who ensure they are doing their best for their customers. I appreciate this immensely, thank you. -Chantal Chandler

Julius Cruz

I’ve had a great experience with Extra Space Storage. The facility is always clean, secure, and easy to access. The staff is friendly, professional, and always willing to help with any questions. I really appreciate how convenient it is to get in and out with the gate access system, and the units themselves are well-maintained and temperature-controlled. The rental process was quick and simple, and I like that they’re transparent about pricing with no hidden fees. I also feel safe knowing the property is well-lit and monitored by cameras. Overall, Extra Space Storage has made storing my belongings stress-free. I’d definitely recommend them to anyone looking for a reliable, clean, and secure storage option!

Frank N

Lauren has displayed the best customer service at a storage facility in 3 states i have rented. She is unquestionably the most consciousness and customer oriented person and she has earned 5 stars.

Todd Z

The management and local workers are great. Unfortunately, many of these buildings have design flaws which make certain units accessible to thieves. Ownership and corporate are well aware of this design flaw, yet they take no action to fix the problem. In fact, even newer facilities are built with the same design flaw. I had 2 different units broken into. There have been countless other units broken into. The problem is twofold, 1) the climate control units have slots on top that are wide enough for a human being to crawl over, and 2) there are only cameras at the elevators. This allows easy access to your unit, especially an inside job. The thieves simply climb over the top and unscrew the nut on the back of the required cylinder lock. I had one unit that had a padlock and cylinder lock, and the thieves simply cut the padlock, then climbed over the top and removed the cylinder lock. There is absolutely nothing done to deter them. Trying to get in touch with anyone at the corporate or ownership level that actually has the financial or legal ability to remedy this situation is basically impossible. Again, the local managers and district managers are fabulous, unfortunately their hands are tied. Finally, the tenants renting these faulty units are stuck with the costs they incur from these break-ins, including moving costs, and any other associated costs. One of the items I discovered that was stolen out of my unit was a 75" tv in a tv moving box. No way you could sneak that out. However, the facility continues to rent these units that have continuously been broken into, knowing that everyone who works there would never rent these same units to their own family, friends, or loved ones based on the known break-ins. No disclosure, no steps to remedy the situation, yet knowing when they assign the unit to some innocent, unknowing person, their chances of getting robbed are great. I'm not quite sure how they all sleep at night. So sick and sad.

Sally

Update: They have now raised my rate twice in 7 months. When I asked about rates prior to relocating my unit from accross town, they said the most they'd increase it, in a year would be 20%. They just informed me that my rate would increase from $97 to $207 in 30 days. If I didn't raise such a fuss, after 100% increase, it wouldn't have mattered to them. They negotiated down to $155. Still, I haven't been here more than a year. They just told me at the beginning of December, to anticipate rate increases twice a year moving forward. Lauren and Bobby are who assisted me this past week. ‐----------------- It's a new facility so I will update as my experience will hopefully change. First and foremost, April is wonderful! She's delightful to communicate with and super efficient with the sales/closing. I rented the 10x15. See pictures attached. The facility needs some work but again it's new. The elevator I was using was super slow. It takes a long time from opening, to closing to actually moving to the 2nd floor. It definitely delays the process a bit. Also, there's only maybe 4 push carts on property which also delays the process of moving in. April said they are ordering more. Other than that, hopefully the rest of my lease/rental will go smoothly.