BestBox Storage - Billings 29th St

The whole online process was the simplest smoothest process I have ever experienced. They followed up with a few text to make sure I had the contact and access information via text, which I like so I wasn’t bothered with calls and had the needed information to refer back to. The facility is nicely laid out well lit and very clean. We forgot to get a lock, but turned out there was a nice welcome box inside with one plus a couple other items that were helpful. I would definitely recommend this storage facility for anyone.

Excellent service. Great facility. Outstanding customer service. Price point is a little high but location is perfect.

My first frustration was when I want to communicate with another storage facility and it turned out that the climate control wasn't quite within the range that I would like it to be. With best box being about the same range of temperatures and having advertised a 10x20 room for less than $100 a month, I reserved that room and went across town to this storage facility. When I got there I was told oh your reservation just ended and they could not find this rate. So, the rate was $50 more a month. Well, when I showed up to move in, it turned out the lock on the handle to the door had never been unlocked for me. So, I had a information about the code to access the gate. But, no actual ability to access my unit. I had three movers hanging out waiting with me at $150 an hour trying to figure out how to get into this unit. Apparently there's no one at Best box who's ever even heard of having these locks on the door and nobody could certainly help me figure out how to app access to my own unit. So then I had to pay for actually two 10 by 10 units at another facility which actually cost about the same per unit as the 10x20. So, I'm having to double my expenses and I had to pay these three men from the movers to drive 30 minutes across town to another facility so that we could gain access and unload the u-haul. I would be very cautious about making sure that the price they quote you online is the price that you pay and, they need to get there system fixed for how to access these units. Or, somebody in corporate somewhere needs to figure out how to help you gain access to your unit.

I moved to this storage unit because I was trying to save money. I booked on line and the rent was supposed be $79 per month after 2 months free. Needless to say they have been charging me $99 a month and tacked on an additional $12 for insurance. I have a 10 x 5 space. This is a quarter of the space I had at my old storage place which was a 10 x 20. And I just got a notice that they were raising my rent to 109.00 a month . Which is now more expensive than what I was paying the old company. Good luck trying to talk to anyone, I have called several times, just to reach a call center who can't help me and has told me that someone local will call me back, I never received a call back. Don't rent here they are a rip off.

Someone broke into my storage unit and robbed a lot of my things. Things that are not replaceable. Nothing was done. I will never get my grandpas guitar back or my great grandpas violin. It is very upsetting.