Extra Space Storage - 3169 - Saco - Industrial Park Rd

Ellen Pringle

I’ve been with Extra space storage facilities off and on for years even when it was Life storage. The Portland and south Portland locations were wonderful and I never had any issues. I am giving 1 star for that reason. This place in Saco….issues from the moment I moved into the unit: 1)-rusted door slide was next to impossible to open the unit door. I reported the Issue to a man who worked in the office and the problem was addressed with “WD40” which washed away after about a month making it rusted shut again. 2)-in December/January, I stopped there a few times to get my Christmas decor and spent over 30 minutes de-icing my unit door so it would open. Snow and ice had built up along the bottom- clearly the grounds weren’t plowed/shoveled or maintained like a Maine winter requires. 3)- I was informed of a price increase for the storage unit with limited notice. 4)- Saco location was rigid and unsympathetic with financial hardship I had experienced one month, was unwilling to waive fees or work with me on payment arrangements. I’m a professional healthcare provider in Portland community but was made to feel as though I was a broke slum-bucket who can’t pay my bills at extra space. 5)- Back in February, I received a call and email from the Saco branch staff while away in FL on a personal trip- I hadn’t been into my unit since early January but this call was to “inform me I put my lock back on the door without it latched and they needed to cut my lock” to fix the issue. I was confused by it but went along with it since I wasn’t in Maine to go in person. They charged me for a new lock after cutting mine off. 6)- early may, I went to my storage unit to check in and place some winter related items in storage- to find my storage unit smelled strongly of rat urine mixed with moth balls. I noted rodent urine/feces all over my belongings, holes chewed thru items and moth balls had been placed inside my unit on the floor (see picture below) without my permission. My cut lock was In pieces on the ground still, from when I “left the door unlatched with the lock on” while away FL. See photos. And, no, I wasn’t storing food items or anything that would attract rats. 7)- in early June, I gave notice I was moving out prior to July billing cycle. I had no intentions of keeping my belongings there longer, especially thru the hot summer months. I did an inventory of ruined items and filed a claim with the storage unit insurance company they use, none of my items are covered ($500 deductible and my loss is less then that). I salvaged what I could of my items, cleaned rat feces for days, packed it all in a truck and moved to an alternate storage company. My mattress in plastic was ruined and I feared there was a family of rats living inside of it, so I left the ruined mattress, rat feces and moth balls in the storage unit when I moved out. 8)- I apparently owe extra space Saco over $400 in “cleaning fees” and am speaking with an attorney. 9) P.S- I hope you have a better experience at extra space Saco than I did.

Jenna Mitchell

Rented a 10x12 for nearly 2 years: property is well-lit, safe, & maintained, especially in the winter months. Staff is always friendly and ready to help. Would definitely bring my return business and have recommended it to multiple friends.

Adam Robertson

Decent hours, secure gated location. My unit was decent and my stuff was safe and rodent/bug free for over a year (besides a couple expected spiders). I used an outdoor unit and never entered the main building. I cannot speak to the climate controlled storage but my experience was great.

Lydia Kabeya

Cathy is amazing and incredibly knowledgeable about how everything works. She excels at understanding customer needs and making the process easier and more accommodating. Her professionalism, efficiency, empathy, and dedication to finding solutions are truly impressive! This is the best service I have ever received!

Kayla Wedge

Had a great experience at Extra Space Storage. Cathy was incredibly helpful, professional, and made the whole process easy. She answered all my questions and provided excellent customer service. Highly recommend!