Public Storage - Indianapolis - 933 N Illinois St

Denise Hickey

5 star assistance. Danielle went above and beyond to help get us through our move. Between miscommunication with movers , lost keys , and lots of other situations , Danielle was ready to assist in any way she could and she did. The move wouldn’t have happened without her!!! The facility is clean , accessible , and in a central location in the heart of Indianapolis . Perfect for college students to store their belongings between semesters / summers . Danielle is a breath of fresh air and this facility is lucky to have her. Her kindness, calmness, and overall demeanor was needed and very much appreciated. Thank you for a job well done ! Highly recommend this facility !!!

Snooty DaFoxx

If you are someone young BLK, independent and require privacy, please do not rent from this location. On 12/30/2025 i went into my unit to organize some things. I had my door down halfway open and the workers just so happen to be on the floor that I went on and I was told by them to hey open your unit so I proceeded to open my unit, but I also proceeded to not organize my unit and go downstairs to actually see the lease agreement where it states in the lease agreement that all doors must be opened during the time while you’re in your unit so I went down there and got the lease same exact day. My lease was terminated. Please keep in mind. I do have the Public Storage app where they can send you messages. Anything that’s important. I receive nothing stating that my lease was terminated because the door was open. I did not receive a warning about the door. I then noticed on January 3, 2026 I was receiving text messages from Public Storage stating and harassing me to pay my payment. I didn’t pay the payment until the 15th on the 17th. I went down there and got a few things and then on 19 January I went down there again to grab a couple more things and was told to see the manager so I seen the manager and she had no clue what was going on, so I requested her to get me to the property manager or the district Manager in which he called me acted like he left the phone ring. He hung up on the second ring so I proceeded to call him back three different times voicemail and then he finally called me back after seeing me calling him. I asked him why was my lease being terminated without a formal notice and he told me well. I put a letter on your storage unit and I said well I hadn’t came down to my storage unit until 1/17/26 nd I didn’t think that that notice on my door was a termination of my lease because I didn’t receive an email nor a text message nor anything in the mail mail so I said why was it terminated? He stated it was terminated because you had your door down I said well, sir I I opened my unit when I was told to and I never came back down there and left my unit closed so why don’t I get a warning for that. He said no so I then asked him on a recorded line cause I have it recorded what was the other reason it was terminated, he said because when I basically asked him where it was in the lease? I called the Public Storage 1800 number on 12/30/25 to complain he said that on that call, I had stated that I still was gonna leave my door down. I said saying that I’m gonna do something and actually doing it or two totally different things and I feel like you guys are discriminating me upon my Race and my gender also my first second and third amendment right has been completely VIOLATED I also asked him about my money because January 3,456789 til 1/15/26 I received very harassing bullying threatening text messages about me paying them money on top of a late fee. He told me I will get no money back. I do not need to go back on the property and I have 48 hours to get my property. I go down there tried to get access to the unit now before my lease was supposedly terminated. I used to go down there every other night after 11 o’clockpm to get my things now all of a sudden I’m not able or allowed to access my things even though I paid them in full with a late fee and basically my lease was terminated 2 weeks before I paid! because I had my unit door down one time and also at that same one time I was told to open it I opened it so like I said this has became a thing of race and discrimination like I said if you’re a black professional and you are trying to live and you don’t want people going in your unit stealing . RACIST Please do not this has became something that has it. It’s civil at this point you guys are not allowed to bully me. You guys are not allowed to punish me because I stated that in a jokingly way that OK well whatever I’m still gonna leave it down but I never did that. You can’t punish me your not god any other reason besides something personal. It’s a shame. I’m very disgusted. Ive reached out to my lawyer

Brian Morland

So far this place has been a great move for me! Very reasonable rate and location is perfect being it's a block from my apt! Very helpful and friendly staff as well. Highly recommend!!!

Mitchell Davis

Move in was smooth and successful. Ms. Danielle showed great customer service with follow up calls to me.

the PINK tub

Rachelle & Lenny are PHENOMENAL!!! Ms. Rachelle always goes above and beyond!!! She’s the BEST manager I’ve came across in a very LONG TIME!!! She’s a KEEPER 🤗🤗🤗 Been a customer since 2023 😊😊😊