Extra Space Storage - 3457 - Matteson - Cicero Ave.

excellent

Upon my arrival I expected to have an excellent experience. I received several reminder emails along with a phone call to ensure my check in would be ran smoothly. Honesty speaking checking in for my unit rental was in fact a breeze however, the customer service I received from the store manager was very unpleasant. Absolutely no personality, no smile, no engagement, and no happiness, just plain old blah. In fact I asked her was she a morning person because I didn't know whether she woke up on the wrong side of the bed or if that was just how she greeted and interacted with her customers. The gentleman working beside her seemed more happy to help me than her. Which in my opinion should have been the other way around if she was the store manager. Kudos to her employee for being more willing to help me and was much more pleasant than her. Because had he not this store location would have lost my business as well as had a bad word of mouth experience from me.

I rented my space on 12/13/2013, and when I came back to store my belongings the stuff forgot to remove the lock Life-Storage places on for there sircuity purpose. This set me back and I was not able to move all my items in that one day with should have only taken me, for my truck rental was on a time schedule. My one day move became a three day move do to the stuff not removing the lock before leaving the facility which was open 9am-6pm on that day. I arrived at 2pm that day, causing me to wait 2 hours for her to return back at the facility. This mistake coast me more money because my one day move at that time became a three day move. Very dissatisfie!!!!!!!