Extra Space Storage - 6427 - Stone Mountain - Rockbridge Rd

Thomas

I filled out an application online and spoken to a representative over the phone prior. But when I arrived at the location, the office staff Javone showed excellent customer service skills, she was super professional and friendly. She explained sizing, insurance, and cost thoroughly, it was a great experience. The property is well maintained and bathrooms are well lit and clean.

Darroll Lawson

Absolutely outstanding experience. The level of professionalism, ownership, and care shown in managing this facility is rare. From the moment you walk in, it’s clear that cleanliness, security, and customer experience are taken seriously. The property is exceptionally well-maintained, organized, and monitored, giving real peace of mind that your belongings are protected and respected. What stood out most was her personal attention to detail and willingness to take full ownership of any question or concern. She operates with pride, urgency, and genuine care , not just checking boxes, but creating an environment that feels safe, welcoming, and professionally run. It’s obvious she treats the facility as a reflection of her own standards, and it shows in every interaction. If you’re looking for storage managed with integrity, accountability, and top-tier customer service, this is the place.

jerilyn catoggio

Excellent facility and Javone is always super helpful and friendly! They sometimes have elevator issues but are quick to work on them. The only thing I would like to improve is locking wheels on the carts- it’s very difficult to unload from the car when the cart wants to roll away. If that was upgraded it would easily be 5 stars for service and cleanliness.

Randy Massey

I have used Storage units for over 30 years and this is by far the nicest and best maintained facility that I’ve ever been involved with! The facility is always spotless and hias bathrooms that are nice enough and clean enough they could go in anybody’s home Javone always greets everyone with a smile and is an absolute pleasure to do business with! I can’t say enough good about how she manages this facility. As a disclaimer, I am not related nor do I know her outside of this business relationship.

Tracy Culbreath

Such a pleasant person to talk to, very helpful and knowledge. Her follow-ups are on point and what got me here to return and rent. I love dealing with professional people and she represents the company well.