CubeSmart Self Storage - Dunwoody

Isaiah Glass

Ms. Daphne was great helping me all three times I visited. Great customer service and very knowledgeable about the concerns I had. 10/10 would recommend. Thank you Ms. Daphne

Stephanie M.

This storage has zero security measures and bad customer service. On 10/30 my husband went to grab a few Halloween items from our very organized storage and when he arrived someone had broken into the unit by climbing over the opening at the top. How do we know because everything in our bin and boxes had been gone through and boxes were propped against the door of the storage from the inside as they tried to use them to crawl back out. And guess what it was a homeless person living in the storage next door, just casually living there. I’m not accusing that person but it doesn’t look good either.

Cielle Carol

It’s a mixed bag at this storage facility. My categorized reviews: Customer Svc: 4 Pricing: 3 Advertising accuracy: 2-3 Location: 5 Safety: 3-4 Cleanliness: 3 (restroom); 4 (storage areas) The location is unbeatable. The staff is really friendly. They have plenty of supplies. They allow you to use their dumpster whereas many storage facilities do not. These are some of the pluses. Sadly, the minuses outweigh them for me, and I’m considering taking my business elsewhere. Take heed… Sometimes no staff is there when the facility is scheduled to be staffed. Also, I did not appreciate the deceptive advertising. Before I rented here, their website said that someone lives on the premises. I get there to sign up only to find out that this did not apply to *this* particular facility. OK, so why would they state that online? There are many aspects of their website that allows them to customize and personalize details and offerings at each respective facility. So I know that they can remove this info as it regards the Dunwoody facility. False advertising at its finest. The size of the units also seem to be slightly smaller than advertised. Also, there is a wire in each storage unit with a little bud attached to it. (Look up high just behind the unit door.) Honestly, it looks like a camera to me. I covered mine with tape right after I moved in. I’m not sure what it is, and I really need to go back through my contract and read it carefully. If indeed they are surveilling every unit, this is disgusting and a gross violation of customers’ privacy. If you’re going to rent here, be sure to ask what that wire is with the camera-looking thingamajig at the top of the unit. I can’t confirm that it is a camera, but it sure is suspicious. Interior directional signage is nonexistent. For most storage facilities, this is basic. Adequate signage, like street signs, that direct you to where the units are located and which numbers are where. Not at this CubeSmart! The restroom is not cleaned regularly. I went to use it one day, and there was a long strand of hair hanging off the toilet. The next week, the same strand of hair was still there. One day, I dropped something on the bathroom floor and had to wipe up the floor. The paper towel was black when I got done. Midnight BLACK! The floor clearly does not get mopped very often. In this day and age we’re living in, cleaning and sanitizing are not the corners to be trying to cut! Flu. RSV. COVID. All kinds of other bugs and viruses. With as much money as these facilities make, this shouldn’t be too much to ask. (And the poor sink looks like it will break off the wall any day now and crush someone’s foot!) The biggest gripe I have is that the facility often does not feel safe nor secure. The gates are broken on a regular basis …just standing open for anyone to get in. Mgmt obviously in no hurry to repair such issues. The elevators are broken on a regular basis. The other big deal-breaker for me is the lack of outdoor lighting at night! The pics (darkness/broken gate standing open) were taken on the evening of Wednesday, September 27, 2023. Some show me entering the facility…other pics are when I exited. I was almost afraid to enter, and if I hadn’t needed to drop some things off so badly, I wouldn’t have. At all! If the lights do ever come on under the garage, it’s LONG after dark has set in. I’ve experienced this numerous times in the recent months. I’ve also seen other customers on the ramp working in the dark. It’s the perfect recipe for an assailant to lurk in the corner of the garage and attack you when you come out of the sliding doors. Broken gate. No lights. Yep, they make it easy for a would-be criminal. My rent was recently increased, but with all these issues, I don’t see the justification for me paying more. Being able to work in a well-lit and secure area after dark should not be too much to ask. The orange guys always have lights. I think I’ll go rent from them. Do better, CubeSmart. Do you not understand that customers have a great many choices in where to store our goods?

Douglas Hampton

Daphne was very courteous and helpful. Very nice experience securing the appropriate storage unit.

Deresco1

Been renting a unit here for a year. The facility is well kept, and the staff is very helpful. Leah in particular has gone above and beyond to ensure customer satisfaction. I recommend this location.