Public Storage - Aurora - 16606 E Smoky Hill Rd

Ashley Snellbaker

Idk who was working yesterday but I had to call the district manger she was rude and mean. Normally this public storage is great and I have moved so many people using this storage but the lady working yesterday has 0 customer service skills she locked the door for half the day. I saw so many customers leave. Mark and chase are great but the lady yesterday not okay.

Ralph Dering

I just want to say a few words about this particular public storage facility off of Smoky Hill near Buckley. I want to start by saying to the management that MARK is the best !! Every time I see him he's always working keeping the place clean and orderly he has a great attitude. I'm very satisfied having my storage space there at this facility and i want to say also it's very secure there which is definitely a plus !! . Just make sure you're out before 9:00 PM because everything locks up 9:00 prompty. Thank you so much..

Sidney Leyba

Site Manger Mark was excellent!! He was polite, efficient. Knows his stuff and price was great as well. He was also gracious.and patient in explaining details to me on rental agreement a second time the following day, so that I was comfortable renting space

H.Whitton Hollis, Jr (PappyH)

Mark was exceedingly helpful in setting up my account. I highly recommend him. Once again I want to give accolades to the property manager Mark. He assisted with a second unit procurement and completing my move out of both units! Superb service!

Brit Murata

Where do I even start, made my reservation and was only called once to confirm instead of 3 times at the gun club rd location. Came in on my move in day and Chase was an all star! From beginning to end and continuing onto my 2 week storing here, Chase has been nothing but the best!! He’s patient and answered all my questions in person, went above and beyond to assist me and is even great to talk too. Chase alone made my decision to pick this location over gun club road a no brainer. Just yesterday I was in such a hurry to move all my minute things in that I left the trailer parked in front and completely forgot to call and let Chase know. And to my surprise Chase just left a very pleasant voicemail saying I needed to let them know first beforehand and I wasn’t fined for the mistake. I could go on and on about how wonderful Chase is and how he really works well in the customer service industry other than the employee at the gun club location (I won’t state her name here, I’ll just write them a review too. Lol). Now, improvements would be that I wish the building was ventilated better because it’s really stuffy and warm inside. I hope the building is cooler in the summer time. Also, the bathrooms have always been really dirty when I go into them so I’d just have them cleaned more often (ideally after every shift) but that’s about it. Everyone passing by using the units inside have been really nice. Elevators work well and never had a problem using my access code. The building is safe at night and I always feel comfortable going in and out. Chase is really why I gave 5 stars, without him this place wouldn’t be half of what it is. Great job Chase!! Thank you for all your help. God bless! Pics are just what I remembered taking not for specifically posting but hey why not show how much I squeezed into a 10x10 lol One hallway and the new locks they’re using for now on.