Public Storage - Scottsdale - 8615 E McDowell Rd

Latara Kinney

I reserved a unit for 3/1, went this evening to move in, and there was a combination lock on the unit I was assigned. Since I did not receive a combination, I went to the kiosk at the front thinking maybe that’s required your first visit. The kiosk says my reservation has already been completed. I called customer service and the first agent was able to provide me with the combination, however someone else’s things were in the unit. The only solutions she offered were for me to wait until tomorrow (with my car full of stuff), transfer to a different unit for an additional $38 (even though I was looking at a unit 2 down with the tab on it that I was told to expect), or accept a partial refund of $20 out of the $48 I had paid to move in. At that point, I started recording the call so that I would have evidence to submit a dispute to my bank. She told me that they do not participate in recorded calls (even after I pointed out that they record calls), and hung up. After calling back and speaking to another agent, I am told I will have my full refund in 5-7 business days. Now, at 8pm, I am driving from Scottsdale all the way back out to Apache Junction to unload my car back into the storage unit that I’m trying to move out of. No, I do not want to be contacted to try to make things right. I would rather drive the 30 minutes to access my belongings when needed than give you my business.

Jose Ramos

So it’s about 2 o’clock Saturday afternoon on a gloomy overcast day. Unfortunately, I’m forced to go to our storage unit to check on something for a client, To add insult to injury somebody on my team gives all of the keys mixed up, and I’m not even sure if we have the key to the storage unit. Dreading the idea of having to figure it out and try to find a solution to get into the storage unit reluctantly, I start making my way. As I pull through the gate I see a gentleman in the distance, sweeping up trash, blown all over the parking lot from the storm, He’s obviously doing his best to make the parking lot look good for us customers. By the time I make my way through the gate, he is actually in their shop unit looking for something. I rudely belt out from my truck excuse me can I ask you a question. Coming from behind the golf cart with a huge smile, ready to assist as a gentleman named Peter, He politely said with a smile, how can I help you, sir? I explained to my dilemma that we had six units and I was unsure if I had the keys. I asked him about being able to get into the other unit if unfortunately, I was unable to find Find the key; he told me he could absolutely help me get in and just to come back and let him know if I needed his assistance. First of all a person who was actually willing to help without having to fill out papers and 10 request oh, that’s pretty awesome…. After that, he said hey excuse me, did you say you have six units? To which I replied, yes. Peter said unsolicited mind you: we actually have a lot of specials going on right now and for this many units I might be able to save you some money. Would you mind giving me all of your unit numbers and your name and phone number? I can do some checking for you and see what I can do. Reluctantly, with zero expectations, I said sure no problem. I went to the unit and luckily I actually did have the key on another key ring so I did not need to have Peter assist me getting into the unit but before I left the facility I actually got two phone calls from Peter asking me a couple of additional questions, And before I could even drive off of the parking lot, Peter called me a third time to let me know that he had actually just saved us almost $225 in monthly fee fees. Most people would be excited about that and that would probably be the reason that they were leaving a review but actually the $225 isn’t that big of a deal to me. We actually build our fees back to the client so it’s really no money out of my pocket lol, What I was actually impressed about in the reason I’m leaving this review is it is so rare in this day and age to find a person who is so willing to help, so willing to do their job, and so willing to put the customer first! It has been so long since I had received this kind of service that I was shocked by the whole exchange. When I sit my team down for a meeting next week to talk about kindness and service, it will not be the $225 that I emphasize focus on or bring up in my meeting. It will be the fact that one man just because he was open to possibilities change the course of my day and rekindled my faith in the American work ethic. Thank you public storage for being smart enough to employ a gentleman like Peter, I hope you understand how lucky you are To have a guy who genuinely cares about your clientele Best regards, Jose Ramos, managing partner and project manager CPR

Alexis Puhlick

Tracy has made my time using Public Storage amazing. As I was cleaning out my unit, she even went the extra mile and offered to help me with some boxes. Her kindness and ability to go above and beyond really made this a wonderful experience. I’m grateful to have met her and we need more people in the world like Tracy who are willing to help and expect nothing in return! Thank you Tracy and thank you Public Storage. 10/10 recommend to anyone who needs it!

Edis

I had a public storage here for roughly 6 months and it was easy as pie, lock was fun and easy to open, my storage had ample amount of space, I fit in 3 super giant bean bags, washer and dryer, and tons more stuff easily fit inside. When it was time to give up the keys and end my membership it was as simple as one quick phone call and an image of my storage being empty, they told me keep the lock and take care. Easy, reliable, and I just happened to memorize my pin to get inside/outside the storage but they give you an option to I believe have an app to quickly open / scan the gate which I chose not to use. Thank you again

Steven

I have to let it be known that Peter an employee at this location was a great help & I completely appreciate his professional demeanor & I would like to say good on ya for having an employee like him-thank you Peter!